We at Stone Cold Beads are dedicated to ensuring you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offer great customer service. However in the event, you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to refund your purchase.
SCB Return Policy
Online purchases must be returned within 30 days of purchase and must be new, unused, and contain all original packaging and accessories.
Once your return is received and inspected by the fulfillment center (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card or PayPal account within 7 days. Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
If you wish to exchange a product, you must go online and reorder, and process the original item as a return.
Customers are responsible for shipping costs unless the product is defective or an error has occurred when filling the order.