We at Stone Cold Beads are dedicated to ensuring you are completely satisfied with your purchase. We take pride in the quality of the products we sell and offer great customer service. In the event, you are not completely satisfied with your purchase, please follow the guidelines detailed below and we will be happy to refund your purchase.
SCB Return Policy
Please contact us to begin the return process on our contact page and select Returns and refunds on the reason for contact section.
All returns must be shipped to:
Stone Cold Beads
Returns – Order # (Enter your order number here)
66 Mckenzie Lane
Port Ludlow, WA 98365
All online purchases must be returned within 30 days of purchase and must be new, unused, and contain all original packaging and accessories.
Once your return has been received and inspected by our fulfillment center (usually within 72 hours of receipt), you will be eligible for a refund. However, there will be a 20% restocking fee and the remaining will be refunded to the method of payment used for the original purchase. Please note, depending on your credit card company, it may take additional 2-10 business days after your credit is applied for it to post to your account.
If you wish to exchange a product please contact us and let us know the products you would like to exchange.
Customers are responsible for shipping costs unless the product is defective or an error has occurred while filling the order.